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Dear Thursday: Stupid Customer Service
So yesterday, I packed Betty into the car and went to pick up my first pair of really expensive glasses at a high-end store in Silver Lake. I’ve always wanted a pair of expensive glasses, and I finally indulged that dream … only to be told the day after they were supposed to be ready that they weren’t ready or even in the store. The store was also unable to tell me when they would be ready, and after apologizing profusely, the owner assured me that she or the shop assistant would be calling me soon to tell me when my glasses would be ready and she promised to come out to Altadena herself to fit me. It was hot, and I was hungry, and Betty was fussing, and the store was woman-owned, so I didn’t cancel my order all together, though I was tempted.
Then the day wore on and no one called. I was shocked that any business charging this much for glasses would dare to be this unprofessional. I was also disappointed, because now I feel like I have to cancel my order on principle alone and I can’t stress enough how very, very much I loved these glasses. I’ll just say they are purple and awesome and leave it at that.
Anyway, this is what I call “stupid customer service.” If I’d had a good experience, this is what I would have done: featured my new glasses on Fierce and Nerdy, sang this shop’s praises to friends, worn them during all of my publicity for 32 CANDLES, referred anyone who complimented me on the glasses to the shop. But now, I’ll probably cancel my order, leave a negative review on Yelp, badmouth the shop to the friend that referred me (which might influence her future referrals), and buy the same expensive glasses somewhere else, all because the owner broke not one, but two of her promises.
Anyway this is all to say I wasn’t able to be finish reading this week’s book b/c of the glasses debacle and trying to finish up my rough draft of THE AWESOME GIRL’S GUIDE TO DATING EXTRAORDINARY MEN. I’ll catch up next week.
Meanwhile, I’m interested to hear if anyone else has ever run into this problem with high-end products, and if so, how did you handle it?
Thanks!
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I haven't had a similar problem, but I would call them and tell them how disappointed you are in their customer service and how, if it isn't remedied immediately and with a small discount for the trouble, you will not only cancel your order but make sure that the person who refers you never refers anyone else and you will leave a bad comment on Yelp. And then turn around and purchase the glasses from a competitor whose praises you will sing far and wide.
But that's just me. ;-)
They called first thing yesterday morning and explained that there had been a problem at the factory and that it would take another week. They were very nice and it's technically not their fault, but oh the frustration.
I haven't had a similar problem, but I would call them and tell them how disappointed you are in their customer service and how, if it isn't remedied immediately and with a small discount for the trouble, you will not only cancel your order but make sure that the person who refers you never refers anyone else and you will leave a bad comment on Yelp. And then turn around and purchase the glasses from a competitor whose praises you will sing far and wide.
But that's just me. ;-)
They called first thing yesterday morning and explained that there had been a problem at the factory and that it would take another week. They were very nice and it's technically not their fault, but oh the frustration.
i agree with Debra, and being a glassesaholic, what brand are they? because I had my eyes on some purple ones, that I think were Face a Face, but i went with a more architectural bronze kind by Face a Face…but I still dream of the purple ones too….If I can't have a million shoes, I should at least be able to have some really awesome glasses, which I do, and Jp is forcing me to stop until I get good Eye insurance again :-)
That's just it, I don't know the brand. I should have clocked it before giving back the glasses.
i agree with Debra, and being a glassesaholic, what brand are they? because I had my eyes on some purple ones, that I think were Face a Face, but i went with a more architectural bronze kind by Face a Face…but I still dream of the purple ones too….If I can't have a million shoes, I should at least be able to have some really awesome glasses, which I do, and Jp is forcing me to stop until I get good Eye insurance again :-)
That's just it, I don't know the brand. I should have clocked it before giving back the glasses.