“A guy don’t walk on the lot lest he wants to buy.” Glengarry Glen Ross That quote is from one of my favorite plays written by one of my favorite writers. It concerns the lack of production a certain sales force is facing and is a poke to motivate them. I’ve always appreciated the quote from the other side, you know, the guy on the fucking lot looking to buy. In the internet age, if that’s what this is, it is easier to window shop than ever before. It’s also easier to buy over the web for less money than the physical store. Most of this is due to online retailers like Amazon not collecting and paying sales taxes due to some legal loopholes. Thanks dickheads. I think of you every time an LAUSD student graduates without the ability to read because our high schools are underfunded. But, that’s not the point of this article. I have a question and I don’t know the answer. Maybe you do. And if you do, please leave it in the comments section. Why does customer service suck? I’m trying not to name names here, but I make no promises. Like me, you’ve probably needed to actually buy something in the past six months. My typical experience goes something like this. I walk into a store where I’m not greeted. (Yes, this even happened at a Wal*Mart in Paso Robles where they supposedly employ seniors with a second career in greeting. I won’t go into them not having the camera battery charger I needed, although they did have it online.) After walking into the store and not being greeted, I look for the merchandise I intend to buy. More often than not the store has been “rearranged” in...